See what your customers really experience.
Our detailed audits uncover gaps in service delivery, staff performance, and brand consistency. Get actionable insights to fix problems before they cost you customers.
Customer Experience Audit Packages
Find out where your business may be losing bookings, sales and repeat customers
Customer Experience Revenue Leak Audit
From
$1,250 + GSTA practical audit for one clinic, salon, restaurant, gym or premium service location to identify where customers may be dropping off, losing trust or choosing a competitor.
Anonymous mystery visit or enquiry
Phone or online enquiry test
Staff and service experience review
Practical written report
30-minute debrief call
Competitor Benchmark Audit
From
$2,500 + GSTA deeper customer experience and competitor review showing how your business compares against two nearby competitors across enquiry handling, presentation, service quality and conversion opportunities.
Anonymous audit of your business
Benchmark against 2 competitors
Website and enquiry journey review
Service gaps and missed sales opportunities
Executive summary with priority actions
Multi-Location Audit Program
From
$3,500 + GSTSpecialized evaluation designed for retail, hospitality, or healthcare standards with sector-specific insights.
Audits across 2+ locations
Comparative location scoring
Brand consistency assessment
Staff performance insights
Management report with recommendations